1. Introduction
FinewsAI LLC ("IQwork.ai," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services, including our AI-powered voice agents and business solutions.
2. Information We Collect
Information You Provide:
- Contact information (name, email address, phone number)
- Business information (company name, industry, job title)
- Communications you send to us
- Payment and billing information (processed securely through third-party payment processors)
Information Collected Automatically:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Cookies and similar tracking technologies
Voice Agent Interaction Data:
- Call recordings and transcripts (when you interact with our AI voice agents)
- Phone numbers (caller ID information)
- Call metadata (duration, time, date)
- Customer interaction history and preferences
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Respond to your inquiries and provide customer support
- Train and improve our AI models and voice agents
- Send marketing communications (with your consent)
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
4. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who help us operate our business (e.g., hosting providers, payment processors, AI platforms like Vapi and ElevenLabs)
- Business Partners: With your consent, to provide services you've requested
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
5. Voice Agent Data
When you interact with our AI voice agents:
- Calls may be recorded and transcribed for quality assurance, training, and service improvement
- Your phone number may be used to identify you and personalize your experience
- Call data is stored securely and retained according to our data retention policies
- You may request deletion of your call recordings by contacting us
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data privacy and security
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Call recordings and transcripts are typically retained for 90 days unless you request earlier deletion or we need them for legal or business purposes.
8. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Receive your data in a structured format
- Objection: Object to certain types of processing
To exercise these rights, contact us at the information provided below.
9. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings, but disabling them may affect site functionality.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: